How You Treat Cashiers Says A Lot About You…(A Rant)

I decided to write this, to explain what I saw, as an exercise in narrative framing…and I hope it will make sense to all of you.

Folks, I was out shopping a few days ago, laying in supplies for myself and my Mom due to the incoming snowstorm. And I witnessed a terrible man lighting into a cashier for no reason at all…so I thought I might talk about this, and why it showed so much of this man’s negative personality.

First, it was busy in the store. The shelves were bare in some places. It was cold outside, we were anticipating snow in the next six to eight hours, and most folks with any planning sense at all were in the store. Which means the cashiers were overworked, harried, and tired.

How do I know this? I’m a former cashier. I also have some common sense. And I know that if you’ve been dealing with a lot of people with big orders for hours, you are tired, you are stressed, and you haven’t had any down time to even grouse to fellow cashiers about how cold the weather is, how worried you are that your car won’t start, or that you won’t make it home until the storm is well underway.

But you can’t help but think this. You do what you can to shove it away, and give the best customer service you can. You tell yourself that no one can control the weather, and that it’s not your fault all these people are cranky (oft-times, crankier than you are), and you do your best to be ultra-polite and get them out of the store as fast as you can.

Anyway, I was in line, paying for a large amount of groceries (especially by my standards), and heard a man behind me yelling at a cashier in the next lane over. (I turned to get a description. He was fortyish, with graying-brown hair, rather short, with a combative expression.) He’d just asked her if anyone had called in sick; she said no, and had turned her light off as she was about to go home. (I know this because the manager had just been over telling her to go home a minute or so prior.) He apparently took great exception to this, and started yelling at her about her “unprofessional behavior,” “bad attitude,” and suchlike. All he did was rant at this poor young woman, who did nothing wrong, and then insisted that a manager be called. All delaying her in going home, and souring her experience of working hard and well during a difficult day.

This guy had no reason at all to do this. She had tried to de-escalate the situation after he started yelling, asking if there was anything she could do. He said he wanted a manager, and he kept yelling and making an ass out of himself.

Look. I know it’s frustrating when the weather is bad, and you’re worried about driving, and you have kids (he had two, I think), and maybe you couldn’t find everything you needed. But yelling at a cashier who did nothing wrong says more about you than it does about her.

And none of it — none — is flattering.

As I am a former cashier, I decided to stick around and talk with the folks at the service desk to give them a better idea of what had happened. I didn’t have to do this. But I didn’t want them thinking this young woman had done anything wrong. (She was probably under twenty.)

I wanted to give that angry man a piece of my mind. But by the time I got out of my line, he was already with the manager. Then he stormed out, his kids in tow…there was no point to engaging with him, not under those circumstances.

Had he not been the final person in this cashier’s line, and had I been behind him, I might’ve asked him why he was getting all upset over nothing. (Then again, I might’ve just waited and then told the cashier she did nothing wrong, and that I was sorry she had to put up with asinine people like that.)

But he was. And he behaved very badly, so badly that he gave his two kids a lesson in bullying. Not to mention rudeness, completely misunderstanding the situation, and a show of just how obnoxious this particular individual can be on any given day.

I did what I could to repair the situation for the cashier. (She’d already gone home by then, or at least was counting her drawer somewhere I couldn’t see her.) But I don’t know how many other patrons would do that.

So I am here to ask you: If you are in a bad mood, please do not take it out on an innocent person like a cashier. Do not make a spectacle of yourself in public, and give bad examples for your kids (or other people’s kids).

And if you have a legitimate beef, be calm. Be courteous. Be respectful. Treat others the way you would want to be treated.

That’s the only way to be an adult. And don’t you want to be one? Especially if you have two kids looking up to you, trying to learn decent behavior from you?

Finally, I will tell you this: Any guy who behaves like this to a blameless cashier is not one I want to spend any time with whatsoever. Period.