How You Treat Cashiers Says A Lot About You…(A Rant)

I decided to write this, to explain what I saw, as an exercise in narrative framing…and I hope it will make sense to all of you.

Folks, I was out shopping a few days ago, laying in supplies for myself and my Mom due to the incoming snowstorm. And I witnessed a terrible man lighting into a cashier for no reason at all…so I thought I might talk about this, and why it showed so much of this man’s negative personality.

First, it was busy in the store. The shelves were bare in some places. It was cold outside, we were anticipating snow in the next six to eight hours, and most folks with any planning sense at all were in the store. Which means the cashiers were overworked, harried, and tired.

How do I know this? I’m a former cashier. I also have some common sense. And I know that if you’ve been dealing with a lot of people with big orders for hours, you are tired, you are stressed, and you haven’t had any down time to even grouse to fellow cashiers about how cold the weather is, how worried you are that your car won’t start, or that you won’t make it home until the storm is well underway.

But you can’t help but think this. You do what you can to shove it away, and give the best customer service you can. You tell yourself that no one can control the weather, and that it’s not your fault all these people are cranky (oft-times, crankier than you are), and you do your best to be ultra-polite and get them out of the store as fast as you can.

Anyway, I was in line, paying for a large amount of groceries (especially by my standards), and heard a man behind me yelling at a cashier in the next lane over. (I turned to get a description. He was fortyish, with graying-brown hair, rather short, with a combative expression.) He’d just asked her if anyone had called in sick; she said no, and had turned her light off as she was about to go home. (I know this because the manager had just been over telling her to go home a minute or so prior.) He apparently took great exception to this, and started yelling at her about her “unprofessional behavior,” “bad attitude,” and suchlike. All he did was rant at this poor young woman, who did nothing wrong, and then insisted that a manager be called. All delaying her in going home, and souring her experience of working hard and well during a difficult day.

This guy had no reason at all to do this. She had tried to de-escalate the situation after he started yelling, asking if there was anything she could do. He said he wanted a manager, and he kept yelling and making an ass out of himself.

Look. I know it’s frustrating when the weather is bad, and you’re worried about driving, and you have kids (he had two, I think), and maybe you couldn’t find everything you needed. But yelling at a cashier who did nothing wrong says more about you than it does about her.

And none of it — none — is flattering.

As I am a former cashier, I decided to stick around and talk with the folks at the service desk to give them a better idea of what had happened. I didn’t have to do this. But I didn’t want them thinking this young woman had done anything wrong. (She was probably under twenty.)

I wanted to give that angry man a piece of my mind. But by the time I got out of my line, he was already with the manager. Then he stormed out, his kids in tow…there was no point to engaging with him, not under those circumstances.

Had he not been the final person in this cashier’s line, and had I been behind him, I might’ve asked him why he was getting all upset over nothing. (Then again, I might’ve just waited and then told the cashier she did nothing wrong, and that I was sorry she had to put up with asinine people like that.)

But he was. And he behaved very badly, so badly that he gave his two kids a lesson in bullying. Not to mention rudeness, completely misunderstanding the situation, and a show of just how obnoxious this particular individual can be on any given day.

I did what I could to repair the situation for the cashier. (She’d already gone home by then, or at least was counting her drawer somewhere I couldn’t see her.) But I don’t know how many other patrons would do that.

So I am here to ask you: If you are in a bad mood, please do not take it out on an innocent person like a cashier. Do not make a spectacle of yourself in public, and give bad examples for your kids (or other people’s kids).

And if you have a legitimate beef, be calm. Be courteous. Be respectful. Treat others the way you would want to be treated.

That’s the only way to be an adult. And don’t you want to be one? Especially if you have two kids looking up to you, trying to learn decent behavior from you?

Finally, I will tell you this: Any guy who behaves like this to a blameless cashier is not one I want to spend any time with whatsoever. Period.

Tiredness, Writing, and Two Quick Comments on Recent Events

I figured I’d give you a quick health update, for those of you keeping score at home. (Someone must, after all.) I’m a lot better than I was three weeks ago. I’m back to editing on a more or less normal schedule, and I can and have resumed most daily activities, with some caution. I can do more than one thing a day now, which is very good; I can also do some more extended/difficult things, like shopping for an hour-plus (always hard for me to do, considering I walk with a cane and have some back issues), without making things any worse.

That said, the Nasty Respiratory Ailment (TM) is not gone by any means. It’s just a lot better, that’s all. Not quite down to a simple respiratory ailment (or even a capitalized Respiratory Ailment, which must be worse, right?), but still enough to get in the way if I don’t keep a running calculation of how much energy I have on any given day — and how much I can, in all actuality, do.

I’ve had some folks in the past ask me why I’m so open about my health. Mostly, I think someone out there may need to know that he or she is not alone; maybe they’re dealing with health issues, too. Or maybe they’re frustrated because they’ve been sick for weeks, and they wonder if there’s any daylight on the other side, because it’s been so long since they felt halfway decent, they can hardly remember when that was.

And I know I would’ve liked to find a blog like this when I felt my worst.

It’s because of the health issues and only because of the health issues that I didn’t blog at the time about two very big stories that upset me greatly. The first was the shooting at the synagogue in Pittsburgh; the victims were older folks, and all except for one were there to delight in the glory of God. (That last, a doctor, rushed to the scene when he heard gunfire, and was shot dead with the rest.) And the second was the unwarranted and vicious murder of journalist Jamal Khashoggi in Saudi Arabia; this last is compounded by the problem that the United States has not taken the lead on this despite Khashoggi being a permanent resident of the U.S. at the time. Instead, Turkey has been the one to find out the most details, and to do the most pressing on the international stage to get justice for an innocent man.

Both are horrible tragedies, and are hard even now for me to write about because I hurt so badly when I think about them. I don’t understand how a bunch of innocent people in a synagogue could be shot to death (and a doctor, rushing to help, too); I don’t understand how a writer who advocated for peace in the Middle East and for greater transparency and for the freedom of the press to do their jobs could be dismembered without the formal representatives of the country he was living in at the time, the United States (read: the State Department, the President of the U.S., the Senators on the Foreign Relations Committee, etc.), being outraged.

I am outraged by both.

So while I’m very slow off the mark to write about either thing, I wanted you all to know that I did see these stories. I was saddened greatly by them. And I hope there will be justice for the victims, because what happened to all of them should not have ever occurred.

It’s hard to heal when you see such devastating things as this. But I will continue to do whatever I can to get healthier, so I can perhaps write blogs in a timely manner when I am upset, outraged, or better yet, really happy over something going on. (Hey, it could happen.)

Why Can’t We Communicate?

Over the past few weeks, I’ve been quite frustrated, I will admit.

It seems like the world has forgotten how to communicate. Left can’t talk with right, centrists like me trying to find common ground are ostracized, and it seems impossible to just talk with someone — even with the assumption we’ll disagree about nearly everything, but civilly — most of the time.

I don’t know why we can’t communicate. And it bothers me.**

The cultural assumption in the United States used to be that anyone could say anything (except yell “fire” in a crowded theatre, of course), and we’d agree they could do this. So long as people were peacefully protesting, that was just fine.

That’s what we are supposed to be about, in America. Free speech, yes, and peaceful protests, yes.

But we’re now looking at a scenario I’d never envisioned.

Instead of people agreeing to disagree, we’re mostly staying in crisis mode and assuming our neighbors will hate us unless they agree with us in every respect. (Which, by the way, is impossible, but I digress.) And the threat of violence seems so large, even the current President of the US has talked about it — though mostly in his terms, and because he seems afraid he will lose his grip on the power he has.

I live in a “purple” state. We are split down the middle, more or less, between people on the left and people on the right. Centrists, who just want to get the potholes filled and work out the remaining problems civilly and non-violently, are present, but keeping their heads low ’cause centrists are the only ones who get yelled at by all.

(“Blessed be the peacemakers,” indeed. But again, I digress.)

So, if there’s going to be violence if one side or the other doesn’t get their way, my home state of Wisconsin seems a likely target.

I don’t have any answers, mind you. But I do at least know what the right questions are, and the first one, as I said before, is “Why can’t we communicate?” Learning how to civilly disagree, without violence, used to be the first thing people learned, after all. So why is it that we can’t seem to remember that now?

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**I do hope that people will stop getting so upset that they can’t even talk with their neighbors and/or friends about the things that matter. Politically, you can disagree with someone, but that doesn’t mean personally, morally, spiritually, or ethically that you disagree…and yet, we’ve become so tribally oriented for some reason, it seems like if you disagree at all, you’re just a non-person.

I find that so upsetting, I don’t have words to describe it. Thus this post.

Yes, We Need Freedom of the Press

Folks, today is a day for action. As a writer, I feel it’s important to let you know that hundreds of newspapers have written and published editorials about the importance of the freedom of the press, due to constant verbal battering by President Donald J. Trump calling any news he dislikes “fake news.” (If you want to know more about it, take a look at the New York Times editorial from today, and then click on a few of the associated publications that are listed. And those aren’t all of them; those are just the ones the Times knows about, as far as I can tell.)

See, the 45th President of the United States complains that all news is fake. Or at least all news that he doesn’t like must be fake. And he constantly proclaims this from the highest mountaintop, letting everyone know he hates the press, he hates everything they say (unless they fawn over him, of course, as they often do on Fox News’ morning programs), and that supposedly the press is “the enemy of the people.”

Um, no, Mr. President. They aren’t.

As a writer, I want you to know where I stand on this.

We need the First Amendment to hold, and as such, we absolutely must have freedom of the press to operate as they will, to find out what they can, and to hold the powerful accountable. (Is that emphatic enough? Do I need to add emojis? GIFs? Frowny faces? Or will this do?)

(Moving on…)

I’ve written for a few newspapers in the past. (Two college papers, and freelance articles in a few other places, to be exact.) We took what we did seriously. We researched. We wrote. We edited. We checked our facts. And then we wrote and edited some more…yes, sometimes errors were still made, but we did our best to correct them. (Something President Trump doesn’t seem too worried about doing, if you ask me. But I digress.)

As today’s Kenosha News‘ editorial put it (this being the closest paper to me that’s taking part in the nationwide effort; my hometown paper, the Racine Journal-Times, did not, which shames me):

Presenting news that you disagree with is not “fake news.” We work hard to inform, serving as watchdogs of government and institutions, while also celebrating the good in the community. This has been going on for decades.

Absolutely correct. And without watchdogs, what would we learn except spin, spin, and more spin?

Here’s why we need the free press: They find stuff out everyone needs to know when the bigwigs in state, local, or federal government (or, perhaps, the very, very wealthy corporations) don’t want anyone to find out.

How would we have learned about big problems that led to the meltdown of Three Mile Island’s nuclear reactor without the press? (Wouldn’t the government have just spun everything, and said everything was fine?) How would we have learned about the Flint water crisis, and all the problems with the pipes, without the press? (Especially as the Governor of Michigan, Rick Snyder, did his best to obfuscate and “happy talk” the problems away until they got so big, they had to be dealt with publicly? Not that they’re over by any stretch, but at least we know about them now.) How would we have known at all about the problems of Senator Joseph McCarthy (who was from Wisconsin), if not for the press? (Wouldn’t Senator McCarthy have continued his reign of terror, accusing people of being Communists willy-nilly, and ruining even more people’s lives, reputations, and livelihoods thereby?)

And those are just three examples. There are many more. (For my conservative friends, think about how Bill Clinton’s affair with Monica Lewinsky would’ve been covered up if there were no journalists. Linda Tripp could’ve spoken until she was blue in the face, but if there was no one to publish what she had to say, other than the folks in her limited circle, who else would’ve known?)

This is why I urge you to please remember that the press is not the “enemy of the people,” no matter who says it, no matter how many times that person says it.

And start thinking about why someone who holds the highest office in the US of A keeps nattering on about “enemies of the people,” hm? Because shouldn’t he have bigger fish to fry, like North Korea? Or better yet, trying to make sure hackers don’t shut down our power grid in the middle of winter?

———–

P.S. And yes, dammit, the Russia investigation needs to be fully investigated, if for no other reason than to find out once and for all what happened. We need to know.

And if nothing happened, well, we need to know that, too. (I wait for facts. But the way this President has behaved, including his atrocious behavior in Helsinki alongside Russian President Vladimir Putin, makes me wonder just what he’s trying to hide. Surely I can’t be the only one?)

Why I Don’t Care About Josh Hader’s Teenage Tweets

As most of you know, I am a fan of the Milwaukee Brewers. I love baseball, enjoy the Brewers, watch their games, sometimes write blogs about them, and have been happy to keep the faith over many years of mostly non-winning, non-viable teams.

This year, the Brewers have a better team than they’ve had in years. After last year’s shockingly good season (where they missed the playoffs by only one game), they remain in the playoff hunt. And they placed five players, a team record, in the All-Star Game: Jeremy Jeffress, Lorenzo Cain, Christian Yelich, Jesus Aguilar, and Josh Hader. Two of them, Hader and Jeffress, are relief pitchers; two, Cain and Yelich, are outfielders; the last one, Aguilar, is a first baseman.

But rather than being happy the Brewers placed five players on the All-Star team (a nice accolade to have), Brewers fans woke up yesterday to a very sour story, that of Josh Hader’s teenage Tweets. Hader’s Twitter account (now locked down to “private” mode) was public, and went all the way back to 2010 or 2011…and some of the Tweets from that time period were pretty raw. Hader bragged about the size of his, er, male anatomy; he quoted raunchy song lyrics without attribution; he said he couldn’t stand gay people; he even made an odd KKK Tweet. (This latter made no sense, but Hader has been an elite-level pitcher since high school. I want to believe he maybe meant this as a reference to three strikeouts in a game he’d pitched, though who knows?) Worst of all, to my mind, was the disregard he showed, whether it was to women, LGBT people, minorities, or anyone else nonwhite and not an elite athlete like himself.

(Note that I am not linking to the screen-capped Tweets, mostly because this is a family blog. (I also believe you can find them elsewhere without too much difficulty.) They aren’t pleasant reading. I felt like washing my mind out with soap after reading them. But back to the blog.)

The thing is, Hader was seventeen at the time of these Tweets. I do not condone what he said; I, myself, would not have said anything remotely like that at seventeen, and I was considered an elite-level musician at the time, with multiple scholarship offers. (Not exactly the same thing as Hader, and certainly without the earning potential. But close enough.)

Still. He was seventeen. And one would hope he’s learned better by now, as he’s now twenty-four.

His teammates have said what’s expected. (Jesus Aguilar in particular came out and said Hader’s not racist, and that everyone should know it.) They know Hader better than anyone else. They do not believe he’s a bigot. Nor do they believe he’s misogynistic.

Look. We all have said something we shouldn’t, that hurts us. (I know I have.) It may not be as bad as this, no. But it is something we do because we haven’t fully matured yet, or maybe we just don’t realize the impact our words have on others yet.

Or, perhaps, we all make mistakes, so we can learn from them? Or try to learn from them?

In this day and age, when mistakes can linger for years and years–as Hader’s did, waiting to bite him on the butt in 2018–shouldn’t we learn how to forgive and forget? Or at least forgive?

Also, keep this in mind: Hader is not making public policy. He is not in charge of the federal government, or the state government, or even the local government…he is a baseball player. A pitcher.

In other words, Hader’s words have only as much effect on us as we allow. And if his teammates are all right with him, and providing he continues to work on himself and mature and become a better person (as we all must, if we want to get something good out of this life at all), why should we care about his teenage Tweets?

So, that’s my position. I do not care about Hader’s Tweets from 2011. But I do care about how he acts right now. And my hope is that he will be able to become a force for good, and use his celebrity and money to good effect.

In that way, he can transform this obnoxious episode from his past into something better. And then, maybe, his old Tweets can become a blessing…that is the best-case scenario.

Frustration as ICE Detains Families at Border, Separates Children from Parents

Most of this past week, I’ve struggled to put into words just how frustrated I am by what I’ve seen regarding what ICE (Immigration and Customs Enforcement) is doing at the United States border. And while I’m still not sure I have the words, the time has come for me to do my best anyway…so here goes.

The current Presidential administration of Donald J. Trump has put a premium on keeping refugees out of the United States, including those seeking asylum legally. And one of their most potent weapons toward this is the current ICE protocol that says children should not be kept with their parents or families; instead, they should be separated out. And put into confinement.

It’s almost as if these kids, who did not and certainly could not have crossed the border on their own, are being punished with jail. And that is inhumane.

Worse yet, there have been reports of children being ripped from their mothers’ arms, including at least one child who’d been breastfeeding.

(I don’t know what is worse than that, considering we are all supposedly civilized here in the Western World.)

This has happened whether the people coming in are legal (seeking asylum) or illegal, according to most sources I’ve heard or read about. And it’s being used as a sort of negative reinforcement, in the apparent “hopes” of keeping refugees out of the U.S.

Thinking about this sickens me. But I feel I cannot look away, either, because if I bury my head in the sand, I feel as if I’m silently assenting to such horrific treatment — and that I absolutely, positively refuse to do.

Yes, immigrating to the United States should be considered a privilege, and not a right. Yes, it should be done legally.

But how does it help anything to separate children from parents? Especially when you’re talking about children under five (or worst of all, infants under the age of two)?

That’s a bureaucratic nightmare. Because those kids can’t tell you who their parents are. They can’t tell you their own names, in some cases (especially if they’re under the age of two). They don’t have any idea where they came from, except “there,” and they have no idea where they are now, except “here.”

Keeping these kids with their parents should be the priority, not the reverse. Even if the parents and kids get sent back because the parents were trying to enter the US illegally, at least they are still a family, are still together, and can make their way back at the same time. And they’ll know where everyone is the whole time.

Now, I ask you: Why would anyone think that separating parents from their children is a good idea?

Put yourselves in this situation, if you would. Think of yourself at age four or five. The world is a huge, scary place. You don’t have any idea where things are or who most people are, except for your own parents and maybe a few of your cousins or aunts. And you’ve just traveled somewhere (we’ll say, for the purposes of discussion, Guatemala) for the first time, going into the unknown…and then someone takes your parents away and you’re left alone?

Do you honestly think you’d be happy? Especially if they put you behind a bunch of barbed wire with a whole lot of other kids of various ages? And you had no idea what to do next, much less where your parents are?

So, if you’d not be happy with some other country doing this to you, why do you think these parents should be happy with the US as it’s done to them?

Somehow, we citizens of the US must rise up and say, “No.” And insist these kids and parents be reunited. Because kids in tent cities, by themselves, with barbed wire around as if they’re criminals, is just wrong, wrong, a thousand times wrong.

We have to be better than this.

Really.

For Shooters of Students, Can Forgiveness Ever Be Obtained?

The title thought is what has been going through my mind, ever since I heard about the latest school shooting. Because I just don’t understand why, over and over and over again, we have shooting after shooting, killing after killing, and nothing at all seems to be getting done to prevent it from happening with such great frequency.

I don’t know if forgiveness can ever be obtained for people like the latest shooter, a seventeen-year-old boy (who, as per my policy, I will not name). Someone that young, that troubled, that upset, or that evil, is someone I don’t know how to help and don’t know how to reach.

Among those who are confirmed dead in this latest shooting (this time at Santa Fe High School in Texas) are a foreign exchange student from Pakistan, two teachers, and a number of other young students. They all had worth and value to their families, their friends, and to the world in general, whether they knew it or not…they helped to make up the fabric of our society, and were perhaps the best of what we are.

Questioners. Students. Learners. Teachers.

I have no way to forgive the latest shooter, in my heart. I just can’t do it.

In fact, the only thing that’s given me any solace regarding the latest in these series of deadly school shootings is Linkin Park’s song “What I’ve Done.” I first heard it years ago, when I didn’t know who the band was, or why they were writing it, but the song struck a chord in me then that was so powerful, I remembered enough of the song to find it again now, when I needed it the most.

 

In this video of “What I’ve Done,” there are all sorts of unforgivable things referenced, along with a few good things. This helps to remind you that no matter how bad things have gotten, and no matter what evil may have happened, the sun will come up tomorrow and there will be at least one good thing there to brighten your day if you look hard enough.

While I think that’s true, I also know that it gets harder and harder to look for those good things.

Now, does that mean you should stop looking for them? Absolutely not.

We have to keep looking for positive things. We have to believe that tomorrow will be better than today, or at least different…we have to believe that somewhere, somehow, someday, we will find a way to prevent at least a few of these horrendous actions, so more people will live, and less people will have to face up to their truly unforgivable actions.

But for now, all I can ask, again and again, is the title question: Can forgiveness ever be obtained for those who shoot up schools? (Or movie theaters, or concerts, or any place innocent people assemble, who just want to be living their lives in peace and without fear of random gunmen.)

If you have any answers for me, let me know in the comments. (Thanks.)