Barb Caffrey's Blog

Writing the Elfyverse . . . and beyond

Posts Tagged ‘Hyundai Accent

The Campaign to Fix My Car Continues…

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Folks, it’s been 44 days, and my 2010 Hyundai Accent Blue is still not fixed.

Why not?

Some of it is a matter of money. Some of it is a matter of principle. And some of it is because it takes time to repair a faulty transmission — especially when it catastrophically fails, like mine did at 67,000 miles for my Hyundai Accent.

I was only seven thousand miles over the warranty, as I’ve said before. I did try to get it addressed at 52,000 miles (as I’ve also said before), but I didn’t demand satisfaction.

Normally, I would’ve. But it was cold that day. It was nearly closing time. And the guy was rude.

I probably should’ve blogged about the bad customer service at the time. But I didn’t.

And I wasn’t given any documentation at all. So I’m just screwed as far as this repair goes.

I’ve set up a GoFundMe page to help defray costs for this car repair, as I am not wealthy, this car repair is ruinously expensive, and health concerns demand that I have a car (for both myself and my mother).

So far, four lovely people have donated $125 toward the cost of my car repair. I appreciate their help.

I still need more help, unfortunately, as the car repair will cost at least $2200.

I’d rather talk about anything else than this car repair. Sports. Politics. Current events. Even Kim Kardashian, for pity’s sake.

But this is all I’ve got time to talk about, as I’m trying to finish off a comprehensive edit in order to perhaps generate a little more revenue for myself.

Why should you help me? Well, I’m hard-working. Honest. I’ve tried my best to get this resolved, if to no avail…and I do not deserve this bad of a result, merely because I didn’t demand satisfaction at 52,000 miles.

I pray that someone out there will care that this has occurred, and will want to help me. Because it’s obvious that I’m not going to get any satisfaction from the Hyundai USA people — and the folks at the dealership just can’t do that much. (I believe they do want to do more, or I’d be much angrier than I already am.)

Please Help Me Fix My Non-Working 2010 Hyundai Accent

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Folks, I’m beyond frustrated. I had to set up a GoFundMe page to help me fix my car…and I didn’t want to do this.

Here’s what happened:

Over the past 41 days, I’ve tried to get Hyundai USA interested in fixing my non-running 2010 Hyundai Accent Blue. I bought it in November of 2011 at 37,000 miles; it conked out due to the transmission’s casing having cracked at 67,000 miles on September 1, 2014 — three days before I was scheduled to go in for surgery.

So I had the use of my car for less than three years before the transmission’s casing cracked. I’ve never had a car do this before. Not at any amount of miles.

Mind, I have had transmissions go out before. But not like this, and certainly not this early.

I realize that cars, like anything else, are on a continuum. Some cars do very well and last for over 300,000 miles; you tend to see those on Toyota commercials, or maybe for a Ford or Chevrolet truck. Most tend to last anywhere between 100,000 miles and 200,000 miles.

And then there are cars like mine, that have something odd happen when they’re seven thousand miles out of warranty.

As I’ve said before, I tried to get this addressed at the 52,000 mile mark. The old Hyundai dealership in Racine, Frank Gentile Hyundai, has since gone out of business and took all its records with it. My attempt to get the car looked at back then didn’t get put into the computer, so Hyundai USA has no record of it — and I wasn’t given anything at the time to prove I went there.

An aside: Forewarned is forearmed. Get documentation when you do something like this, even if it’s fifteen degrees outside with a howling wind and it’s near to closing time. Don’t assume they will do the right thing. And do not take no for an answer; I did, and I’m paying for it now.

All I have is my bare word. Plus the fact that I did try to get a hinge fixed on my car’s fuel door, and was denied that at Gentile — that is in the computer.

Why didn’t Gentile want to do anything? Well, they didn’t like Autowerks (the place I bought my 2010 Hyundai Accent from). They didn’t like Autowerks at all. And because I had bought my car from Autowerks, they just didn’t care about fixing it even though all warranty work is 100% covered by Hyundai USA.

The new Racine Hyundai has tried to help me. They sent a car for me yesterday so I could fill out forms to try to get financing (I was denied; I’m a writer and editor and my income stream isn’t very high yet, nor is it like a forty-hour-a-week job). I talked with the service manager, Raffaele, and believe he’s an honest man who knows I didn’t cause this repair and did try to address it properly.

Unfortunately, that doesn’t mean much to Hyundai USA. That’s why I have to fully fund this repair on my own. And as it’s extremely expensive, I’ve had to set up a GoFundMe page.

I am a private person, and I don’t like going into all my personal business in this particular way. (Sharing some of it on a blog is one thing; admitting I don’t have the money to fix my car is another.) I feel like I’ve failed because I can’t handle my business, and I feel like I’ve failed even more because I truly believe Hyundai USA should pay for my repair — that they aren’t is unjust, unfair, and immoral.

I say this in regards to the Hyundai USA corporate enterprises, mind. I have no problems with the local Racine Hyundai dealership. I believe if they had been in business back when my car first started having problems at 52,000 miles, I would’ve been able to get this repaired in warranty and I wouldn’t have had to go through all this.

Yes, Hyundai USA should pay for this. They should realize that alienating a customer like this is a bad move from a customer service perspective, and look into whether or not I’m telling the truth about Gentile having a terrible relationship with Autowerks. (That shouldn’t be hard, by the way.)

But they won’t.

And since they won’t, I somehow must raise the funds to get my car back. I need it for three reasons:

  1. It will improve my quality of life. (Not being able to get to doctor appointments is quite stressful.)
  2. It will improve my mother’s quality of life. (See #1, as she needs to get to doctor appointments, too.)
  3. And it will ease the stress I’ve lived with since my car died three days before I had surgery, which should help my health a little.

That’s why I set up the GoFundMe page. Even though I’d rather have done anything else.

In Racine Without a Car, 28 Days and Counting…

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Folks, some of you are aware that I had surgery a little over three weeks ago. I kept that to myself until the surgery was over, as I didn’t want to worry anyone — besides, as an independent contractor, I couldn’t afford to drive away any potential writing and/or editing jobs.

And some of you are also aware that I have been without a car now for 28 days. My 2010 Hyundai Accent stopped running on September 1, 2014; the cause appears to be a transmission casing which cracked somehow, damage I could not have possibly caused on my own.

These two things have made for a goodly amount of frustration. Walking everywhere in Racine, Wisconsin, is not easy; yes, we have a bus service, but it only runs every half-hour to an hour at best, and is far from the excellent public transit many cities have — including my late husband Michael’s hometown of San Francisco, California.

So when I’ve needed to go somewhere, I’ve had three choices:

  • Walk,
  • Call for a ride,
  • Or do without.

Now, why haven’t I been trying to use the bus system? It’s mostly because I’ve been extremely tired due to my ongoing surgical recovery. The energy I have must be put into whatever work I can do, as again I’m an independent contractor (so if I don’t work, I don’t make any money; if I don’t make any money, I’m in big trouble).

But it’s also partly because I’ve been fighting with Hyundai over who should pay for my car repair. A cracked transmission casing repair costs $2400. I don’t have it. And I’ve been reluctant to set up a Go Fund Me page for a number of reasons . . . partly because I truly felt Hyundai would do the right thing here.

As it stands, though, I haven’t a clue if they will do the right thing or not. It’s now been 28 days since my car’s transmission casing cracked. It’s been over two weeks since Hyundai itself was alerted. And it’s been about a week since the local Hyundai dealership was alerted — they recently changed hands, and they’re the most likely ones to do a repair if any is to be done.

For those of you asking, “What about the warranty, Barb,” here’s the answer to that: I’m about seven thousand miles over the expiration of my car’s warranty. I bought it used at just over 37,000 miles, and am thus not the original owner. So a six-year, 60,000 mile warranty was all I had.

Of course, if I had been the original owner, this would’ve been repaired and replaced weeks ago. Because Hyundai gives a 100,000 mile warranty on the power train, of which the transmission is a part.

But I bought it in November of 2011 (a few, short days before my best friend Jeff passed away) from a reputable used car dealership in Racine County, Autowerks in Sturtevant (next to the Educator’s Credit Union on Highway 20).

I knew something was wrong at the 52,000 mile mark, mind you. And I called Autowerks at that time. But nothing was done because my own garage, Wild Rides (not a Hyundai place, but I trust them), could not find out what was going on. The problem was intermittent, you see, and the car was still running . . . and no one wants to tear apart a transmission that’s still working.

I also drove into the former Frank Gentile Hyundai dealership at the 52,000 mile mark, but wasn’t given any help. All that happened there was that a young male mechanic drove my car (without paperwork being given to me; a grave oversight, and I should’ve demanded it), didn’t find a problem, and sent me on my way again with a messed-up car.

Mind, one of the reasons nothing was ever done was that Autowerks and Gentile Hyundai had a strained relationship at best. Most attribute that to how Gentile acted — and all I know is how I, personally, was treated. (So I’d tend to believe it was Gentile’s fault.)

Anyway, even though I knew something was wrong, I had no idea the transmission’s casing would crack so it won’t hold fluid in it. And without fluid, the car won’t drive anywhere.

My contention is that this car should’ve been repaired at 52,000 miles by the former Hyundai dealership. But they blew me off, my car died, and I believe it should be covered under warranty because I did my best to do the right thing before the warranty expired.

So here I am. It’s been 28 days since my car last worked. I’ve paid auto insurance the entire month, because I’d hoped the car would be repaired by now — but between my surgical recovery and some unfortunate miscommunication, Racine Hyundai (the new dealership) only got my car to do their assessment (required before they’ll help me, or not) this past Friday.

I remain in limbo.

This wouldn’t be so bad if I wasn’t recovering from surgery. Or if my Mom’s health were a whole lot better . . . but I am recovering from surgery, and my Mom’s health decidedly isn’t good. Which adds to the stress of not having a car and multiplies it at least a hundredfold.

Tomorrow I’m going to see if I can take care of some pressing business by bus. I shouldn’t be doing it so soon after surgery, especially considering the lengthy wait between bus routes and transferring and my complete unfamiliarity with Racine’s current public transportation, because it will exhaust me.

But I have no choice. Bills have to be paid. My Mom can’t do much. So I have to do it, whether I’m ready or not, and hope my body will stand the strain.

So why have I written all this? Frankly, I’d like some advice. I’m not at all sure this problem is enough for people to respond favorably to a potential Go Fund Me page. Because it’s not life and death — I admit that freely. But it is incredibly annoying and inconvenient, has definitely hurt my health and quality of life, and more to the point is something that should not be happening, as my 2010 Hyundai Accent Blue shouldn’t have given up the ghost this soon, nor in this way.

What would you all do in this situation, other than continue to go after Hyundai and hope they’ll do the right thing?

—————

Note: I’ve had many cars in my lifetime. This is the first time a transmission’s casing has ever done this.

I know I didn’t cause this. And I believe firmly that Hyundai should pay for it. But I can’t guarantee what they’ll do — but I will keep you posted.

All I know is, if they don’t help me, I think people should never buy a Hyundai. Ever. Because they don’t service what they sell.