Barb Caffrey's Blog

Writing the Elfyverse . . . and beyond

Posts Tagged ‘transmission failure at 67K miles

The Campaign to Fix My Car Continues…

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Folks, it’s been 44 days, and my 2010 Hyundai Accent Blue is still not fixed.

Why not?

Some of it is a matter of money. Some of it is a matter of principle. And some of it is because it takes time to repair a faulty transmission — especially when it catastrophically fails, like mine did at 67,000 miles for my Hyundai Accent.

I was only seven thousand miles over the warranty, as I’ve said before. I did try to get it addressed at 52,000 miles (as I’ve also said before), but I didn’t demand satisfaction.

Normally, I would’ve. But it was cold that day. It was nearly closing time. And the guy was rude.

I probably should’ve blogged about the bad customer service at the time. But I didn’t.

And I wasn’t given any documentation at all. So I’m just screwed as far as this repair goes.

I’ve set up a GoFundMe page to help defray costs for this car repair, as I am not wealthy, this car repair is ruinously expensive, and health concerns demand that I have a car (for both myself and my mother).

So far, four lovely people have donated $125 toward the cost of my car repair. I appreciate their help.

I still need more help, unfortunately, as the car repair will cost at least $2200.

I’d rather talk about anything else than this car repair. Sports. Politics. Current events. Even Kim Kardashian, for pity’s sake.

But this is all I’ve got time to talk about, as I’m trying to finish off a comprehensive edit in order to perhaps generate a little more revenue for myself.

Why should you help me? Well, I’m hard-working. Honest. I’ve tried my best to get this resolved, if to no avail…and I do not deserve this bad of a result, merely because I didn’t demand satisfaction at 52,000 miles.

I pray that someone out there will care that this has occurred, and will want to help me. Because it’s obvious that I’m not going to get any satisfaction from the Hyundai USA people — and the folks at the dealership just can’t do that much. (I believe they do want to do more, or I’d be much angrier than I already am.)

Please Help Me Fix My Non-Working 2010 Hyundai Accent

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Folks, I’m beyond frustrated. I had to set up a GoFundMe page to help me fix my car…and I didn’t want to do this.

Here’s what happened:

Over the past 41 days, I’ve tried to get Hyundai USA interested in fixing my non-running 2010 Hyundai Accent Blue. I bought it in November of 2011 at 37,000 miles; it conked out due to the transmission’s casing having cracked at 67,000 miles on September 1, 2014 — three days before I was scheduled to go in for surgery.

So I had the use of my car for less than three years before the transmission’s casing cracked. I’ve never had a car do this before. Not at any amount of miles.

Mind, I have had transmissions go out before. But not like this, and certainly not this early.

I realize that cars, like anything else, are on a continuum. Some cars do very well and last for over 300,000 miles; you tend to see those on Toyota commercials, or maybe for a Ford or Chevrolet truck. Most tend to last anywhere between 100,000 miles and 200,000 miles.

And then there are cars like mine, that have something odd happen when they’re seven thousand miles out of warranty.

As I’ve said before, I tried to get this addressed at the 52,000 mile mark. The old Hyundai dealership in Racine, Frank Gentile Hyundai, has since gone out of business and took all its records with it. My attempt to get the car looked at back then didn’t get put into the computer, so Hyundai USA has no record of it — and I wasn’t given anything at the time to prove I went there.

An aside: Forewarned is forearmed. Get documentation when you do something like this, even if it’s fifteen degrees outside with a howling wind and it’s near to closing time. Don’t assume they will do the right thing. And do not take no for an answer; I did, and I’m paying for it now.

All I have is my bare word. Plus the fact that I did try to get a hinge fixed on my car’s fuel door, and was denied that at Gentile — that is in the computer.

Why didn’t Gentile want to do anything? Well, they didn’t like Autowerks (the place I bought my 2010 Hyundai Accent from). They didn’t like Autowerks at all. And because I had bought my car from Autowerks, they just didn’t care about fixing it even though all warranty work is 100% covered by Hyundai USA.

The new Racine Hyundai has tried to help me. They sent a car for me yesterday so I could fill out forms to try to get financing (I was denied; I’m a writer and editor and my income stream isn’t very high yet, nor is it like a forty-hour-a-week job). I talked with the service manager, Raffaele, and believe he’s an honest man who knows I didn’t cause this repair and did try to address it properly.

Unfortunately, that doesn’t mean much to Hyundai USA. That’s why I have to fully fund this repair on my own. And as it’s extremely expensive, I’ve had to set up a GoFundMe page.

I am a private person, and I don’t like going into all my personal business in this particular way. (Sharing some of it on a blog is one thing; admitting I don’t have the money to fix my car is another.) I feel like I’ve failed because I can’t handle my business, and I feel like I’ve failed even more because I truly believe Hyundai USA should pay for my repair — that they aren’t is unjust, unfair, and immoral.

I say this in regards to the Hyundai USA corporate enterprises, mind. I have no problems with the local Racine Hyundai dealership. I believe if they had been in business back when my car first started having problems at 52,000 miles, I would’ve been able to get this repaired in warranty and I wouldn’t have had to go through all this.

Yes, Hyundai USA should pay for this. They should realize that alienating a customer like this is a bad move from a customer service perspective, and look into whether or not I’m telling the truth about Gentile having a terrible relationship with Autowerks. (That shouldn’t be hard, by the way.)

But they won’t.

And since they won’t, I somehow must raise the funds to get my car back. I need it for three reasons:

  1. It will improve my quality of life. (Not being able to get to doctor appointments is quite stressful.)
  2. It will improve my mother’s quality of life. (See #1, as she needs to get to doctor appointments, too.)
  3. And it will ease the stress I’ve lived with since my car died three days before I had surgery, which should help my health a little.

That’s why I set up the GoFundMe page. Even though I’d rather have done anything else.